Team Lead High-Tech

As Team Lead, you manage and monitor customer service performance for key customers, focusing on operational excellence, cost control, and continuous improvement. You lead a team of failure analysis engineers, ensure timely resolution of customer requests (root cause analyses, repairs, upgrades), track team KPIs, manage inventory and resources, and maintain strong customer relationships.

- Completed HBO or WO degree in Engineering (e.g. Electronics), Industrial Engineering & Management, or related field - Minimum of 3 years of experience in leading (technical) teams and performance management - Excellent communication, organizational, and social skills - Ability to lead and motivate a diverse team while maintaining high service standards - Strong problem-solving skills and ability to make well-considered decisions quickly - Stress-resistant and able to manage multiple tasks in a fast-paced environment - Good command of the English language, both spoken and written