Team Lead IT Support

As Team Lead IT Support, you lead the IT support organization and are responsible for overall support function performance, including service levels, team effectiveness, and continuous improvement of processes and tooling. Responsibilities include guiding and coaching the support team, monitoring IT SLAs, structuring support and escalation processes, managing IT support tools with a focus on ServiceNow, overseeing IT asset management, and serving as an escalation point for critical incidents.

- Bachelor's degree in Computer Science, Information Technology, or a related field - 5+ years of experience in IT Support or IT Service Management - Demonstrated experience leading and coaching support teams - Strong knowledge of ITIL processes (incident, request, problem, change) - Experience with ServiceNow is required - Experience with IT asset management - Strong analytical, communication, and interpersonal skills - Living in the Eindhoven area or willing to relocate - Fluent in English, both verbal and written; Dutch is a plus